Rider Customer Care
704.920.RIDER
[7433]
TDD 1.800.735.8262
Community Transit Helpline
For information on RIDER, Rowan Express, Salisbury, Transit, Concord Express (CATS), Cabarrus Links and East Rowan Express, call: 704.795.2623
Rider is ADA Accessible

All Rider Buses have curb level entry and are equipped to accommodate wheel chairs and other mobility devices. Priority Seating is available for persons with disabilities as well as senior citizens. Those unable to navigate the fixed route system may qualify for the Complementary Paratransit System door to door service.
Call 704.920.2246.

To Spanish text, click here.

Fares & Passes
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Bus drivers and fare boxes cannot make change. All U.S. coins and $1, $5, $10 and $20 bills are accepted – the fareboxes will issue a Rider Spare Fare Card for any overpay amount.

 

FARES

Regular Fare: $1.00 per Ride

Persons with Disabilities: $.50 per Ride*

Senior Citizens/Students/Medicare Card Holders: $.50 per Ride*

Children under age 5: Free

Transfer Pass: Free

 

BUS PASSES

Save time with Rider Bus Passes. 31 Day Pass and SMART Cards can be purchased at the Transit Center.

31 Day Pass
The 31 Day Pass is good for unlimited rides during a 31 day period. The pass is activated by dropping it into the slot on top of the farebox - the valid dates will be printed on the pass so you'll know when it expires. Once activated, you just slide the pass through the slot on the top right side and you'll be good to go.

SMART Cards
SMART Cards are permanent, reloadable fare cards that only need to be held close to or waved over the SMART Card reader target on the farebox. Since SMART Cards use RFID technology, you won't even have to take your SMART Card out of your purse or wallet to use it!


*REDUCED-FARE

A Reduced-Fare ID Card or a Medicare Card is required for all discount rates. Be prepared to show your Reduced-Fare ID Card or your Medicare Card (with photo ID) to receive discount. Qualified individuals (Persons with disabilities, senior citizens 65 and older, and students with a valid ID) can obtain a Reduced-Fare ID Card application one of the following ways:

• Click here for online form (print out and mail completed form to the address at the top of the form)
• at the RIDER Transit System Office, 3600 S. Ridge Avenue, Concord
• call Rider Customer Care at 704.920.7433 and request one be mailed or faxed to you
• at the City of Concord Municipal Building, 26 Union Street South
• at the City of Kannapolis City Hall, 246 Oak Avenue
• at the City of Concord Public Housing Administration Office, 283 Harold Goodman Circle, S.W

Senior Citizens are defined as people 65 and older - be prepared to show your Reduced-Fare ID Card if asked.

Students must show your Reduced-Fare ID Card to receive student discount.

Medicare Card Holders must show your Medicare card (with photo ID) to receive a Reduced-Fare ID Card.

Reduced-Fare Bus Passes and the Reduced-Fair ID Cards are NOT transferable — the discounted rate is only valid for the person who qualified for the Reduced-Fare ID card.

 

Protect Your Investment


Keep your Rider passes, cards and IDs in good condition so they can be read by the farebox. Don’t bend them or get them wet, keep them away from high heat and don’t leave them in the sun. All pass cards, transfers and IDs are non-transferable and cannot be shared and are non-refundable. Misuse of Rider fare media may result in your pass being deactivated.